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AI You Can Trust

Harness the power of AI to accelerate positive change and foster inclusive problem-solving at scale, while keeping a secure, people-first approach to engagement.
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Unlock the benefits of AI for everyone

We value the importance of minimizing bias and discrimination, safeguarding our users’ privacy, and preventing the unintended consequences of sharing sensitive data with a large language model. Our mission is to empower people with the collective intelligence that can be unlocked by AI - engineered to protect the privacy and well-being of all users.
We value the importance of minimizing bias and discrimination, safeguarding our users’ privacy, and preventing the unintended consequences of sharing sensitive data with a large language model. Our mission is to empower people with the collective intelligence that can be unlocked by AI, engineered to protect the privacy and well-being of all users.
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    Fair and UnbiasedOur AI systems are trained to be unbiased and treat everyone equally, regardless of race, gender, and ability.
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    Rigorous accountabilityThe humans at ThoughtExchange take responsibility for overseeing AI governance and are accountable for its decisions and actions.
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    Private by designIndividual privacy and data protection are essential considerations in how your data is used and it is never retained or used to train AI.
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    For the good of humankindOur AI is used for positive social impact and scales the collective intelligence of all.

Responsible AI, Privacy, and Security

Build confidence and trust with your people. Our AI-driven platform is built with security and privacy at its core.

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“At ThoughtExchange, we truly value trust, and understand the significance of privacy and data security. When people engage with our platform, they're trusting not just our product, but our integrity, too. So, as we keep pushing the boundaries with AI, we are redefining our security and privacy program to include responsible AI and calling it trust. It's not just about protecting data; it's about honoring the trust our users place in us. And that's something we take very seriously.”

Chris MussellVP & Chief Trust Officer, ThoughtExchange
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Security by Design

We adhere to the highest standards of information security management, ensuring the integrity and confidentiality of all user data, every step of the way.

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    Fortified against threatsComprehensive security measures are in place, including penetration testing, network security protocols, and multi-factor authentication.
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    Encryption & backupWe employ strong encryption methods, AWS RDS encryption, and robust data protection measures, including nightly backups with redundant storage, and policies for protected data and personally identifiable information.
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    Ensured integrity & confidentialityWe ensure the highest standard of compliance with industry best practices and regulatory standards for information security and privacy management.

Data Privacy and Integrity

  • We will never sell your data: We protect our customers’ and participants’ data with the same care as we protect our own confidential data.
  • We pledge to be transparent: We keep our data practices out in the open and in line with the highest industry standards.
  • Your data is protected with us: We ensure protected data is safeguarded in accordance with applicable laws based on country, state and provincial regulations, including, but not limited to GDPR, PIPEDA, FERPA, CIPA, PPRA, and COPPA.

Data Privacy and Integrity

Our commitment to safeguarding your data and privacy is not an afterthought; it's ingrained in every aspect of our development process.

We will never sell your data
We protect our customers’ and participants’ data with the same care as we protect our own confidential data.
We pledge to be transparent
We keep our data practices out in the open and in line with the highest industry standards.
Your data is protected with us
We ensure protected data is safeguarded in accordance with applicable laws based on country, state and provincial regulations, including, but not limited to GDPR, PIPEDA, FERPA, CIPA, PPRA, and COPPA.

Certifications

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ISO/IEC 27001
Information Security Management System (ISMS)
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ISO/IEC 27701
Privacy Information Management System (PIMS)
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SOC 2 (Type II)
Trust Services Principles
Available upon request
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Cloud Security Alliance Star Registrant
Self-Assessment CAIQ Questionnaire

For more details on legal terms, policy and security:

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We do it right, because it is the right thing to do
Get in touch to learn how ThoughtExchange will securely and confidently elevate how you engage your people.