ThoughtExchange for the Public Sector

Whether engaging the public or employees—navigating change and feedback can be an uphill battle. Overcome public sector challenges with an engagement platform that gets higher participation, more nuanced data, and increased community trust.

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Trusted by leaders of the world’s most advanced public & nonprofit organizations

An award-winning platform for public sector decision-making

ThoughtExchange saves time and resources on expensive consulting hours and analyzing comment boxes, all while facilitating better outcomes. Use it to create alignment and make strategic, operational, or cultural decisions by quickly pinpointing the actions your community can get behind.

“ThoughtExchange has complimented, even changed, the way we engage with our residents. Since Covid, our in-person meetings haven’t seen a return to the attendance we had before the pandemic. That—combined with the fact that not everyone can attend a night meeting due to family obligations, night jobs, and other factors—had us looking for ways we could enhance engagement opportunities. ThoughtExchange helps us meet the community where they are at, allowing folks to give their true thoughts, on their schedule.”

Reyne Telles Chief Communications Officer, City of Fort Worth

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Get to better outcomes, faster

We’re a leader in the engagement space, consolidating quantitative and qualitative data gathering and analysis in one platform—so you can focus on taking action.

Deeper Engagement Choose from multiple engagement methods to gather more in-depth and relevant feedback

Integrated AI Analysis Complete detailed, custom analysis with a full suite of AI-powered analytics and flexible reporting tools

Instant Actions Immediately implement prescriptive and highly specific actions to address root causes or unlock strategic initiatives

Support the full spectrum of community engagement

ThoughtExchange supports all of your engagement programs in one platform. It’s robust enough for long-term core engagement efforts and agile enough for ad hoc feedback.

Strategic Alignment

Strategic alignment and implementation

Policy and decision making

Employee experience and retention

Infrastructure, assets, capital projects planning

Budget alignment

The Future of Community Engagement in the Public Sector

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Employee Retention for Public Sector Organizations

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The benefits of being a ThoughtExchange partner

Award-winning customer support

Our Customer Success Managers are some of the best in the industry. From day one with us, you’ll have a dedicated CSM to help you with training, planning, and executing your engagements. No chatbots, no forums—just real humans who want your engagement initiatives to succeed.

Cutting edge data security

We maintain compliance standards aligned with industry best practices, regulatory, federal/state rulings, international/regional laws, and industry-specific requirements, including WCAG, ISO/IEC 27001, SOC 2, and Cloud Security Alliance Star Registrant compliance.

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Embrace AI innovation

ThoughtExchange’s AI tools aim to increase the efficiency and effectiveness of your work by providing instant summaries and responding to custom prompts—getting you the data you need to plan and communicate next steps. When it comes to data itself, our proprietary closed AI model can only access what your community provides, doesn’t store or own any data, and is protected with robust security measures. Finally, a safe way for the public sector to use AI.

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A new way to survey

Ready for fast, in-depth community engagement? Get in touch to see how ThoughtExchange will transform the way you survey.

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