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If you have a concern, complaint or questions about your personal information you can reach out to privacy@thoughtexchange.com. This address will always go directly to our Data Privacy Officer. For more information, see the When you have concerns section of our privacy statement.

ThoughtExchange Cookies

Cookies are small text files sent by us to your computer or mobile device, which enable ThoughtExchange features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Our marketing sites allow you to choose your cookie preferences when you first visit. Allowing you to accept all cookies, reject all cookies with the exception of strictly necessary or create custom settings using our cookie settings banner.

Our application does not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to the ThoughtExchange application, and we do not alter any of our data collection and use practices upon receipt of such a signal.

We may change this Cookie Policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This Cookie Policy is effective from August 23, 2022.

We provide this list to give you transparency into the cookies our application uses. The following table provides a brief description of the key cookies and their use:

Entity Name
Subprocessing Activities
ajs_user_id
Segment IO - track distinct visitors to measure application performance and stability.
ajs_group_id
Segment IO - track distinct visitors to measure application performance and stability.
apt.uid
Gainsight - to allow persistent ID tracking under the top-level domain of the product and is used as a reference ID to the user entity.
apt.sid
Gainsight - to allow persistent session ID tracking under the top-level domain of the product and is used as a reference ID to the active session.
__zlcmid
Zendesk cookie for embedded help