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If you have a concern, complaint or questions about your personal information you can reach out to privacy@thoughtexchange.com. This address will always go directly to our Data Privacy Officer. For more information, see the When you have concerns section of our privacy statement.
ThoughtExchange Sub-processors
ThoughtExchange uses sub-processors, such as cloud hosting providers, to provide infrastructure services and to help us provide customer support and other functions like email sending.
ThoughtExchange will make updates to the sub-processor list via this website. ThoughtExchange provides notification of updates to this sub-processor list via our product release notes. This Subprocessor list is effective from July 2, 2024.
ThoughtExchange performs due diligence on the information security practices and data protection compliance of all third-party sub-processors and requires each to commit to written obligations regarding their security controls and applicable regulations for the protection of personal data, including safeguards to govern international transfers of data. Further details can be found in our ThoughtExchange Data Processing Addendum
ThoughtExchange uses the following sub-processors to host Customer Data or provide other infrastructure that helps with the delivery of our Services:
Entity Name
Subprocessing Activities
Location
Amazon Web Services Inc.
Cloud Service Provider
Canada
Amazon Web Services Inc.
Anthropic/Claude Instant
United States
Microsoft Azure
Cloud Service Provider
Canada
Microsoft Azure
Azure OpenAI/GPT API
United States
Google Cloud Platform
Translation API
United States
Okta Auth0
Single Sign On Service
United States
IBM
Natural Language API
United States
Segment
Data Analytics
United States
DataDog
System Monitoring
United States
SendGrid
Email sending
United States
Sentry
Error reporting
United States
Domo
Data Analytics
Canada
Gainsight
Customer Support, Data and Leader Analytics
United States
ThoughtExchange uses the following Sub-processors to perform other Service functions:
Entity Name
Subprocessing Activities
Location
Salesforce
Customer CRM
United States
Zendesk
Customer Support
United States
Slack
Customer Support
United States
