Student Privacy

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Contact Us

If you have a concern, complaint or questions about your personal information you can reach out to privacy@thoughtexchange.com. This address will always go directly to our Data Privacy Officer. For more information, see the When you have concerns section of our privacy statement.

Empowering Education, Ensuring Privacy for Students

At ThoughtExchange, we hold the protection of student privacy and security in the highest regard. Our commitment isn't just about technology; it's about nurturing a safe, supportive space where learning and collaboration can thrive.

Transparency and Trust

  • Limited Collection and Use: We only collect and use Student Personally Identifiable Information (PII) for authorized educational purposes, with explicit consent from parents or students.
  • No Selling of Student PII: We never compromise on student privacy - selling of any PII is strictly prohibited.
  • No Behavioral Targeting: Ethical practices are paramount; student information is never used for targeted advertisements.
  • No Personal Student Profiles: Personal profiles of students are never created without explicit consent.

Robust Security Measures

  • Limited Use and Retention: Student PII is only collected and retained for educational purposes, adhering strictly to legal requirements.
  • Clear Disclosure: We maintain transparency in our contracts and policies, ensuring users understand the nature and purpose of data collection.
  • Access and Correction: Students and parents have the right to access and correct their PII, supported by our dedicated team.
  • Comprehensive Security Program: Our security program is designed to protect student PII through robust administrative, technological, and physical safeguards.
  • Vendor Commitments: Student PII is never shared with any vendors.
  • Successor Entity: In mergers or acquisitions, successor entities are bound to the same commitments for previously collected student PII.
  • Privacy and Security in Development: Privacy and security are foundational elements of our product development, ensuring compliance with laws and regulations.

Certifications

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FAQs

Does ThoughtExchange engage in data mining or sell data to third parties for the purpose of advertising or otherwise?

ThoughtExchange does not engage in data mining or sell data to third parties for advertising or any other purposes. We prioritize the privacy and security of all users, including students.

What steps should I take if I have a question about my child’s information?

If you have a concern, complaint or questions about your personal information you can reach out to privacy@thoughtexchange.com, which goes directly to our Data Privacy Officer. For more information, please visit our privacy policy page.

If a data security incident or breach were to happen, what is ThoughtExchange responsible for and what is the protocol for taking action?

ThoughtExchange ensures that incident response plans align with the latest industry standards for technology firms. In the event of any breach compromising personal information security, we swiftly investigate and take action to minimize its impact. Clients are promptly notified as per our agreements and legal requirements.

Is PII collected on ThoughtExchange surveys and engagements?

Personally Identifiable Information (PII) may be collected on ThoughtExchange surveys and engagements, but only for authorized educational purposes and with explicit consent from parents or students. We adhere to strict privacy policies and regulations to ensure the protection of PII collected through our platform.

Does ThoughtExchange comply with FERPA, PPRA and COPPA? 

Yes, ThoughtExchange complies with the Family Educational Rights and Privacy Act (FERPA), the Protection of Pupil Rights Amendment (PPRA), and the Children’s Online Privacy Protection Act (COPPA). For more information regarding data confidentiality, please visit our security page.

What are your commitments to protecting student privacy and security? 

  • Your data is solely used for engagement purposes, such as Surveys, Exchanges, and Interviews.
  • Your information will never be sold or utilized for targeted advertising.
  • Any policy changes will be communicated promptly.
  • Data retention is restricted to engagement requirements only.
  • Clear disclosure of data usage is included in contracts and policies.
  • We offer assistance in accessing and correcting your data.
  • Our stringent security measures ensure data integrity.
  • Resources for data protection are readily available.
  • Vendors are carefully selected to ensure compliance with privacy commitments.
  • Privacy and security are paramount in our product development process.